Privacy Policy

1. Introduction

Welcome to the 91dewa Privacy Policy. This document outlines how we collect, use, store, share, and protect your personal information when you use our online gaming platform. At 91dewa, we are committed to safeguarding the privacy and security of our Indonesian players. We recognize that you trust us with sensitive personal and financial information, and we take this responsibility seriously.

By creating an account and using 91dewa services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our services. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform.

91dewa complies with international data protection standards and best practices to ensure that your personal data is handled lawfully, fairly, and transparently. We are dedicated to maintaining the confidentiality, integrity, and availability of all information you entrust to us.

2. Information We Collect

To provide you with a secure and personalized gaming experience, 91dewa collects various types of information. The data we gather falls into several categories:

2.1 Personal Identification Information

When you register an account with 91dewa, we collect personal details including but not limited to:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you are at least 21 years of age
• Email address for account communications and notifications
• Mobile phone number for account security and customer support
• Residential address in Indonesia
• Indonesian KTP (Kartu Tanda Penduduk) number and scanned document copy for KYC verification
• Gender and nationality information

2.2 Financial Information

To process deposits and withdrawals, 91dewa collects financial data including:

• Bank account details (bank name, account number, account holder name) for Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, LinkAja
• Transaction history including deposits, withdrawals, and bonus claims
• Payment method verification documents such as bank statements or screenshots

Please note: 91dewa does not store your full bank card numbers or CVV codes. Payment processing is handled through secure third-party payment processors that comply with industry security standards.

2.3 Technical and Usage Data

When you access 91dewa, we automatically collect technical information to improve service quality and security:

• IP address and geographic location
• Device type, operating system, and browser information
• Login dates, times, and frequency
• Pages visited, features used, and games played
• Betting patterns, wager amounts, and gameplay statistics
• Clickstream data and navigation paths through our platform
• Session duration and engagement metrics

2.4 Communication Records

91dewa maintains records of all communications between you and our customer support team, including:

• Live chat transcripts
• Email correspondence
• WhatsApp messages with our support team
• Phone call recordings (where legally permitted and with your consent)
• Feedback forms and survey responses

3. How We Use Your Information

91dewa uses the collected information for various legitimate business purposes designed to provide you with safe, fair, and enjoyable gaming services:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Verifying your identity and age through KYC procedures
• Processing deposits, withdrawals, and payment transactions
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries
• Sending important account notifications and updates

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activities, money laundering, and unauthorized access
• Monitoring for unusual betting patterns or suspicious account behavior
• Conducting security audits and risk assessments
• Enforcing our Terms & Conditions and preventing abuse of bonuses or platform features
• Protecting against cyber attacks, hacking attempts, and data breaches

3.3 Platform Improvement and Personalization

• Analyzing user behavior to improve website functionality and user experience
• Personalizing game recommendations and promotional offers based on your preferences
• Testing new features and conducting A/B testing to optimize performance
• Generating anonymous statistical reports on platform usage and trends

3.4 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) regulations
• Meeting Know Your Customer (KYC) requirements
• Responding to lawful requests from government authorities or law enforcement
• Maintaining records as required by gaming licenses and regulatory bodies
• Resolving disputes and enforcing legal claims

4. Data Sharing and Disclosure

91dewa does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating our platform. These may include:

• Payment processors that handle deposits and withdrawals to Indonesian banks and e-wallets
• Game providers who supply casino games, slots, and live dealer content
• Identity verification services that conduct KYC checks
• Cloud hosting and data storage providers
• Customer support and communication platforms
• Marketing and analytics tools

All third-party providers are contractually obligated to protect your data and use it only for the specific purposes we authorize. They must maintain security standards consistent with this Privacy Policy.

4.2 Legal Obligations

91dewa may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from law enforcement or regulatory authorities
• Investigations of suspected illegal activities such as fraud or money laundering
• Protection of our legal rights, property, or safety, or that of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

91dewa employs industry-leading security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by banks and financial institutions.
• Firewall Protection: Our servers are protected by advanced firewalls that monitor and filter network traffic to prevent unauthorized access.
• Data Encryption at Rest: Personal and financial data stored in our databases is encrypted to protect against breaches.
• Secure Authentication: Strong password requirements and optional two-factor authentication (2FA) for account access.
• Regular Security Audits: Independent security experts conduct periodic assessments of our systems and infrastructure.

5.2 Organizational Security

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Confidentiality agreements requiring all employees and contractors to protect player information
• Regular security training for staff members on data protection best practices
• Incident response plans to quickly address any potential security breaches

6. Data Retention

91dewa retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: We retain all account data for the duration of your active membership.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with legal obligations, resolve disputes, and prevent fraud.
• Transaction Records: Financial transaction records are retained for at least 5 years as required by anti-money laundering regulations.
• Communication Records: Customer support interactions are retained for up to 3 years for quality assurance and dispute resolution purposes.

Once the retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

As a 91dewa player, you have certain rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you. You can access most of your information directly through your account dashboard. For additional data requests, contact our support team.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most details yourself in your account settings, or contact support for assistance.

7.3 Right to Erasure

You may request deletion of your personal data under certain circumstances. However, we may be required to retain some information to comply with legal obligations or for legitimate business purposes such as fraud prevention.

7.4 Right to Restrict Processing

You can request that we limit how we use your data in specific situations, such as while we verify the accuracy of information you dispute.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You can object to processing of your personal data for direct marketing purposes at any time. You can manage your communication preferences in your account settings or by contacting support.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Some requests may require verification of your identity to protect your data security.

8. Cookies and Tracking Technologies

91dewa uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze site usage.

Types of Cookies We Use:

Cookie Type	Purpose
Essential Cookies	Required for the platform to function properly. Enable you to log in, navigate pages, and use core features.
Performance Cookies	Collect anonymous data on how users interact with our site to help us improve functionality and performance.
Functionality Cookies	Remember your preferences such as language settings and game favorites to provide a personalized experience.
Analytics Cookies	Help us understand user behavior, measure traffic, and identify areas for improvement.

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of the 91dewa platform. Most browsers accept cookies by default, but you can modify your settings to decline cookies if you prefer.

9. Third-Party Links

Our platform may contain links to third-party websites, such as game provider sites, payment processors, or social media platforms. 91dewa is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by 91dewa.

10. Children's Privacy

91dewa services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].

11. Changes to This Privacy Policy

91dewa reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email (to the address registered in your account) and/or by posting a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of 91dewa services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 91dewa handles your personal information, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through our platform
• WhatsApp: Available 24/7 for Indonesian-speaking support

Our team will respond to your inquiry within 48 hours during business days. For urgent privacy concerns, please mark your communication as "Privacy Request" to ensure prompt attention.